A social worker receives a referral to provide case management to a family who just came to the United States from another country and needs to be linked to services to meet their basic needs. The 13-yearold daughter in the family speaks English in addition to her native language, which is exclusively spoken by the parents. The social worker, who only understands and speaks English, accepts the referral. This action is:

Because the parents do not speak or understand English, the social worker should arrange for a qualified interpreter or translator. The use of the daughter to translate for her parents is not appropriate because the parents may be apprehensive to identify the family’s true needs to their daughter. In addition, the social worker will only hear what the parents say as per the daughter. Valuable information may be omitted or lost. The daughter also may not communicate what the social worker is saying in a manner that is appropriate or accurate.