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Question:

A customer at your business recently installed a new set of speakers and filed a ticket with you, claiming that none of them are working. When you log in to his computer, you find that he is running Windows in 32-bit mode. What may be the problem?

A He installed the wrong version of the driver.
Explaination

Devices may be picky on which drivers they need to work properly. Often mention to the manufacturer's website for the recommended driver for your bit form and operating system. A driver for Windows 10 64-bit. Notice that the term "bit" in the query should signify a potential compatibility problem is an example. Moreover, even if the peripheral is just “plugged in” if you mention it as a “plug and play” drivers are “installed” in the background even.