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Question:

Explain the procedure to remedy this issue that a user has successfully set up dual monitors on his system, but the mouse does not track correctly from one screen to the next.

A The monitors must be realigned in Display Settings.
Explaination

It's time to adjust the displays. Select Display Settings from the right-click menu on the desktop, then move the displays to the appropriate orientation so that the mouse tracks from screen to screen in the appropriate order.