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Question:

What form of security threat is he facing in the case: You've just gotten a phone call from a customer who is preparing to fill out the information on the Internet requesting personal account numbers and bank information. He claims he received an email from his bank warning him that his credit card information might have been stolen as a result of a security breach revealed by a large hotel chain. He was taken to a formal-looking website that asked for bank information and account numbers.

A phishing
Explaination

To gain sensitive user information, criminals frequently employ phishing scams. A phishing scam generally starts with someone or something impersonating a trustworthy entity in some type of electronic communication.