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Question:

What form of security threat is he facing in the following situation?
You've just gotten a phone call from a customer who is preparing to fill out the information on the Internet demanding personal account numbers and bank information. He claims he received an email from his bank warning him that his credit card information might have been stolen as a result of a security breach revealed by a large hotel chain. He was directed to an official-looking website that requested bank information and account numbers.

A phishing
Explaination

Criminals frequently employ phishing schemes to gain sensitive user information. A phishing scam generally starts with someone or something imitating a trustworthy entity in some type of electronic communication.