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What is most likely the issue:
A coworker requests your assistance in solving a problem. They installed a new copy of Windows 10 Professional and discovered that the operating system only shows 4GB of RAM when the PC has 16GB installed?

A 32-bit version of the OS was used

Many operating systems are available in 32-bit and 64-bit flavors. Though they are still available, 32-bit versions are becoming less common 32-bit operating systems can only handle memory up to 4GB in size.

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