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Question:

What is the name of this service in the case that your printer technician could use your help when troubleshooting the main company printer? He states that he can’t see any mechanical reason why the printer isn’t working and all of the parts appear to be in good shape. He asks you if you can restart the print service that manages the printing in the background.

A Print Spooler
explanation

From a computer to a printer this is commonly the main communications mechanism for sending print jobs. The Print Spooler service is the part of the operating system which manages the majority of print-related tasks.