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Question:

What should the technician do next if a technician has identified that there is malware on the computer after researching symptoms that appeared on a user’s computer?

A Quarantine the infected system.
Explaination

Identify and research malware symptoms; quarantine the infected system; disable system restore; remediate the infected system; schedule scans and run updates; enable system restore and create a restore point; educate the user are the steps for malware removal.