Question:

Which of the following is the NEXT best step for the technician to take after re-enabling the antivirus in the following case?
A technician is dispatched to troubleshoot a slow performance problem on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. He checks and verifies the speed and duplex settings and performance on the network card. If performance is affected, and it is not the technician then temporarily disables the antivirus to see.