Which of the following troubleshooting steps should the technician attempt FIRST in the situation that a user experiences a paper jam when printing a 500-page, double-sided report; the technician clears the paper jam and inspects the printer for any remaining paper; the technician then powers the printer off and back on; the printer's LCD display says it is ready, and all cables are securely connected; the user attempts to print the report again, but the printer still does not print; it also shows no indication of any change?