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Question:

Which of the following was the cause of the problem in the following case?
A technician got a call reporting that the network printer was printing garbled text; the technician printed a test page from many users' workstations and had a similar result; the technician then ran a diagnostic on the printer, and everything passed; the printer is now functional after being removed from a user's workstation and then reinstalling it?

A Drivers on the users' workstations were out of date.
explanation

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