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Question:

Why can’t these employees access the Internet in the situation that at your technology company some staff members in the Customer Service department are complaining that they cannot access the Internet? You learn that all of these employees are getting an IP address beginning with 169.254 when upon closer inspection.

A using an APIPA address
Explaination

When your computer, even though it is designed for DHCP, is unable to connect to the DHCP server, an APIPA address is automatically allocated. This will allow temporary local connections but not access to any routers or the Internet.