Scan QR code or get instant email to install app
Question:
Which of the following should you do first in the troubleshooting process if a user reports that she is facing an issue accessing her email?
A
Discuss the problem with the user.
explanation
There has not enough information provided to find out a solution. In this situation, you should talk to the user next and determine exactly what the issue is. None of the other answers are invalid troubleshooting steps but only after the information gathering has been done.
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