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Question:
Which of the following should you perform in most organizations when it takes 2 hours to attempt to fix an issue and then you realize that it falls outside of your area of expertise and ability to fix?
A
Escalate the issue with a supervisor or manager.
explanation
When an issue can not be fixed, escalating the issue is a must. Unless otherwise specified by the organization, the common rule is to begin with the closest support and work out from there. All of the other options are not acceptable options.
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