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Question:
A user in your company complains that she got a call from someone claiming to be from the company technical support team. The caller stated that there was a virus spreading through the company and they needed immediate access to the employee's computer to stop it from being infected. What social-engineering principles did the caller use to attempt to trick the employee?
A
Urgency and authority.
explanation
Claiming to be from tech support is claiming authority, and the story the caller gave indicates urgency. Yes, this caller used urgency (the virus spread) but did not attempt intimidation. Authority and trust are closely related, and in this case, urgency was the second major factor. This caller used urgency but not intimidation.
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