Your organization is contemplating relocating its mail server to a hosting company as a means to reduce hardware and server administration expenses at the local site. Which of the following documents would officially state the reliability standards and the course of action if the reliability benchmarks are NOT met?

A service level agreement (SLA) outlines the level of service that the customer anticipates from the service provider. The standards of service should be detailed and quantifiable for each area. A memorandum of understanding (MOU) is a legal document that outlines a mutual understanding between parties. An interconnection security agreement (ISA) is a contract that defines the technical and security requirements for the interconnection between organizations. A business partnership agreement (BPA) is a legal agreement between partners that establishes the conditions, terms, and expectations of the relationship between them.