A customer calls to report that they contacted a foodborne-illness after they ate at your establishment. What information should you get from the customer?

Foodborne-illness outbreaks can be very detrimental to an establishment, and customer complaints should be taken seriously and addressed immediately. Ask the customer for all relevant information regarding what they consumed during their visit and contact information for any follow-up calls. Never admit responsibility, but express concern both for the customer and the situation. A foodborne-illness incident report should be completed and kept on file.