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Question:

A guest has become intoxicated and you have decided you should no longer serve him or her. Which statement would be the best way to convey this?

A “I’m sorry, but I can no longer serve you alcohol tonight.”
explanation

When you “cut someone off” at the bar, be empathetic and non-judgmental. Avoid making “you” statements and telling the customer why you have to cut them off from your perspective. When you decide to stop serving a guest, be firm and do not offer one more drink.

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