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Question:

The nurse works on a medical/surgical unit that has a shift with an unusually high number of admissions, discharges, and call bells ringing. A nurse’s aide, who looks increasingly flustered and overwhelmed with the workload, finally announces “This is impossible! I quit!” and stomps toward the break room. Which of the following statements, if made by the nurse to the nurse’s aide, is BEST?

A “It seems to me that you feel frustrated. What can I help you with to care for our patients?”
explanation

This statement uses reflection and offers help to a fellow member of the patient care team. Do not refer back to yourself or offer a break. Offer to directly solve the cause of the problem.

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