Question:

As a project manager for Dakota Software Consulting Services, you are working with a major retailer that offers its products through mail-order catalogs. The retailer is primarily interested in understanding customer characteristics, including the number of first-time orders and similar information. During one of your initial project meetings, you emphasize to the team that the number-one priority for this project is quality. You make it clear that you will promptly address any project results that do not align with this goal, along with holding accountable those responsible for such outcomes. The previous software company working with this retailer was terminated due to unacceptable product quality. You inform the team that there will be rewards for those who meet the quality requirements of this project. Additionally, you provide them with guidelines for escalating issues with the retailer and emphasize that deviations from this process are not allowed. You encourage the team to report any potential issues that could arise. With the meeting concluded, you return to your office to write the next status report. Choose a correct statement.