Question:

As a project manager, you are working on contract. The organization that’s contracted with your company is unhappy with the progress of the project so far. They claim that you should halt the project and rethink how to meet an overlooked deliverable. The customer has approved all phases of the project to date. Choose a correct statement.

A You and your company might have to use negotiation techniques such as arbitration and mediation to reach an agreement.

explanation

Working with others to come to an agreement is negotiation. Two forms of negotiation are arbitration and mediation.