Question:

Which of the following should the technician do in the case: A customer, Joe, has reported that a computer will not boot up to a Tier 2 help desk technician. Joe becomes increasingly concerned after approximately 10 minutes of troubleshooting and complains that the technician is wasting his time because he has previously tried everything that has been suggested.

A Ask more open-ended questions to see if the issue can be narrowed down to properly identify the issue and save time

explanation