(Choose two options) Which of the following are the NEXT steps Joe should take to resolve the issue:
Ann, a member of a company's staff, phones the help desk to report problems accessing a vendor's website. Before coming to Ann's office, Joe, the technician, is able to securely log in using his credentials. Joe, on the other hand, had a similar problem while attempting to log in from Ann's workplace. Ann questions Joe about the new software that was loaded on the laptop as a result of the pop-up message.
Check all browser cached files on Ann's laptop and log on to another vendor's website