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Question:

What advice can you give her in the case that a customer calls and tells you her iPhone was stolen and she is extremely concerned about the data stored on the phone being accessed, she informs you that the phone is running the latest OS when asked?

A If there is passcode enabled then its data is automatically encrypted.
Explaination

iOS 8 and up automatically encrypts data using the login assigned to the phone. The phone should be secure as long as the person with the phone does not have the password for it.