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Question:

You are the only staff member in the room and notice a guest seems to be having an allergic reaction. What is your best response?

A call 911
explanation

An allergic response can quickly escalate, so if a guest is having an allergic reaction your best action is to dial 911. Grabbing a co-worker or manager for help is an appropriate next step, but activating the emergency response system is more important. Asking the chef what could have caused the reaction is something that can be explored after the incident, but is not appropriate in the moment.

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