Which of the following procedures should the technician conduct NEXT in order to remedy the problem:
According to a SOHO user, Desktop applications are running slowly, and no emails have arrived this morning. A technician in remotely and determines that Internet websites load slowly or not at all, CPU performance is normal, and the local network can ping successfully. The remote connection drops on a regular basis.
Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings