A client regularly lingers after the massage session to talk, causing the massage professional to get behind schedule. What is the most likely cause of this problem?

In this question, a client does not leave after the session, which makes it difficult for the professional to maintain a work schedule. Usually, this occurs because the policies and client rules were not enforced from the beginning, as described in the correct answer. Wrong answers b and c would predispose to future problems, and answer d indicates incorrect word usage.